max188Frequently Asked Questions

When you open an account on max188, we ask for your username, email address, password, mobile number, and confirmation that you agree to our terms. After account creation, we verify your email and mobile number. Before your first withdrawal, we conduct KYC (know-your-customer) verification, which requires your full name, date of birth, identity document number, and proof of address. This verification protects both you and max188 from fraud and ensures compliance with local regulations. The process typically takes a few hours to one business day. If you're registering from Jakarta, Surabaya, Bandung, or Medan, the same verification steps apply.

No. Each person may hold only one active account on max188. If we detect multiple accounts linked to the same person, email, phone number, or payment method, we will close all duplicate accounts and may restrict access. This policy protects account security and prevents fraud. If you've forgotten your password or username, use our password recovery feature or contact support — do not create a new account. If you need to close your current account and open a fresh one, contact our support team first to ensure proper account closure.

We protect your personal information using industry-standard encryption, secure servers, and strict access controls. Your password is hashed and never stored in plain text. Payment information is processed through secure payment gateways and is not stored on our servers. We do not sell your data to third parties. We may share your information with payment processors, regulatory authorities, or law enforcement only when required by law. For full details on how we collect, use, and protect your data, please read our privacy policy

Yes. We accept deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment bank transfers. We also support digital wallets including online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. When you deposit, select your preferred payment method from the list on the deposit page. Bank transfers may take longer during bank holidays like Idul Fitri or Idul Adha. Digital wallet transfers are typically faster. All transactions are processed through secure payment gateways. If a transaction fails, contact our support team with your transaction reference number.

Withdrawal requests are reviewed within one business day. After review, funds are transferred to your linked payment method. The time for funds to arrive depends on your bank or wallet provider — digital wallets like mobile banking and local payment typically process faster than bank transfers. Bank transfers may take 1–3 business days. During holidays or weekends, processing may take longer. You can check your withdrawal status in your account history. If a withdrawal is delayed beyond the expected timeframe, contact our support team with your withdrawal reference number.

Promotion codes are entered during account registration or in your account settings under "Promotions" or "Bonus Codes." Some codes are applied automatically when you meet certain conditions, such as making your first deposit. Check the promotion details to see if a code requires manual entry or automatic activation. If you have a promotion code but are unsure how to use it, contact our support team. Promotion terms vary — read the full terms before applying a code to understand any conditions or restrictions.

We cover major football leagues and tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and international fixtures. We also offer markets on MotoGP and badminton tournaments. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with multi-camera studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Market availability varies by region and may change seasonally. Check the max188 app or website for the current list of available markets.

You can access max188 on Android and iOS devices. On Android, download the max188 app from our website or use your browser to visit max188.app. On iOS, open Safari and visit max188.app — you can add a shortcut to your home screen for quick access. Log in with your username and password. We recommend enabling two-factor authentication for added security. The mobile experience is optimized for smaller screens, and all games and markets are available on mobile. Data usage is minimal for most activities, though live-dealer streams use more data. Connect to WiFi for the best experience.

Live-dealer games on max188 follow standard casino rules. Blackjack uses standard deck rules with dealer hitting on 16 and standing on 17. Roulette is European (single zero). Baccarat follows standard rules with Banker, Player, and Tie outcomes. Dragon Tiger is a simple card game where the highest card wins. All games are streamed live from our studios with real dealers and real cards. Game rules are displayed in the game lobby before you play. If you have questions about a specific game, contact our support team or read the detailed rules in the game information section.

Our support team is available via live chat during extended hours. Response times vary depending on demand. For urgent issues, use live chat. For non-urgent questions, you can also email our support team and expect a response within one business day. During major holidays like Idul Fitri or Idul Adha, response times may be longer. You can also check this FAQ or our terms and conditions page for answers to common questions. If you need legal or compliance information, see our legal notice

On the login page, click "Forgot your password?" and enter your email address or username. We'll send you a password reset link via email. Click the link and follow the instructions to create a new password. The reset link expires after one hour for security. If you don't receive the email, check your spam folder or contact our support team. For security reasons, we never send passwords via email — we only send reset links. If you can't access your email, contact our support team with proof of identity to verify your account.

max188 services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. You are responsible for verifying that access and use of max188 comply with the laws of your jurisdiction. If you are unsure whether max188 is available in your location, do not create an account. For detailed information about jurisdiction restrictions and our legal obligations, please read our legal noticeIf you have questions about your specific location, contact our support team.